Established in 2005, Blackchair started as a professional services organization for delivering contact center and telecommunications solutions.
When our founders, Jason Owen and Nick Timmins, came face-to-face with the problem of poor CX operations and project quality in contact centers, they realized a change was long overdue.
This led to the development of the Blackchair platform— an automated CX management platform that streamlines and optimizes CX environments, enabling enterprises to maximize efficiency and delivery.
Over the last 15 years, our team has pushed the envelope, in terms of innovation and automation, and as a result, the Blackchair solution has been sold all over the world to some of the largest enterprises and brands.
Our solutions help vendors, partners, and enterprises tune into, and amplify, feedback from change, data, and automation practices. Our goal is to drive greater confidence in experimentation and adaptation. Change must be lean, continuous, and error-free so that businesses can adapt rapidly to demand.
Established in 2005, Blackchair started as a professional services organization for delivering contact center and telecommunications solutions.
When our founders, Jason Owen and Nick Timmins, came face-to-face with the problem of poor CX operations and project quality in contact centers, they realized a change was long overdue.
This led to the development of the Blackchair platform— an automated CX management platform that streamlines and optimizes CX environments, enabling enterprises to maximize efficiency and delivery.
Over the last 15 years, our team has pushed the envelope, in terms of innovation and automation, and as a result, the Blackchair solution has been sold all over the world to some of the largest enterprises and brands.
Our solutions help vendors, partners, and enterprises tune into, and amplify, feedback from change, data, and automation practices. Our goal is to drive greater confidence in experimentation and adaptation. Change must be lean, continuous, and error-free so that businesses can adapt rapidly to demand.
State-of-the-art CX optimization solutions:
Our innovative platform integrates and optimizes your CX infrastructure, helping you accelerate your innovation
In-depth migration expertise:
Our unparalleled migration solutions guide you through the transition, allowing you to maximize ROI on your CX migration
Assurance of CX delivery:
Leveraging our years of experience assures our clients of increased quality, speed, and agility in contact center operations
Technology-agnostic CX ops interface:
Our solutions are technology-agnostic and integrate with all major CX service providers and automation frameworks for both cloud and on-premise solutions.
State-of-the-art CX optimization solutions:
Our innovative platform integrates and optimizes your CX infrastructure, helping you accelerate your innovation
In-depth migration expertise:
Our unparalleled migration solutions guide you through the transition, allowing you to maximize the ROI on your digital transformation
Assurance of CX delivery:
Leveraging our years of experience assures our clients of increased quality, speed, and agility in their contact center operations
Technology-agnostic CX ops interface:
Our solutions are technology agnostic and integrate with all major CX service providers, automation frameworks, on-premise, and cloud platforms.
Check out the Blackchair blog today to learn more about what we do and how we help enterprises boost their CX outcomes.
Check out the Blackchair blog today to learn more about what we do and how we help enterprises boost their CX outcomes.
Our locations
Blackchair Americas, 71 Stevenson Street, Suite 400, San Francisco, California, 94105.
UK: 
enquiries@theblackchair.com© 2024 Blackchair Inc. All rights reserved.