Looking to optimize the project troubleshooting process? Want to minimize disruption from configuration changes? When changes are made to a CX solution, your engineering team has to dive into the platform and examine the configuration logs to get their answers. It is a time-consuming process that disrupts productivity, drives up costs, delays project resolution, and hurts your business reputation.
What if you could automate CX troubleshooting to get the results you want, minimizing system disruption, and freeing up your engineers’ time?.
The Blackchair platform offers a combination of ad hoc reporting, automated rollback, change history, and proactive alerting to help you optimize CX troubleshooting.
Your engineers can pull up a record of changes within seconds, study their cause, and determine if they add value to your contact center solution.
If configuration changes need to be undone, you can roll back the changes and undo them, saving time, cutting costs, and minimizing disruptions to productivity, while ensuring that only value-oriented changes are made to your CX platform.
Use our automated CX management platform to perform the following functions:
Use our automated CX management platform to perform the following functions:
Read our blog to learn more about tracking and rolling back changes to improve troubleshooting.
Read our blog to learn more about tracking and rolling back changes to improve troubleshooting.
CX engineers usually resort to manual methods to fix issues that compromise CX systems, which takes plenty of time and resources. Automated rollback allows CX engineers to resolve a technical issue quickly and far more efficiently than before.
Blackchair’s automated management solution is applicable for both specific project troubleshooting and continuous, ongoing monitoring of CX solutions.
Our CX management system is constantly scanning the system for anomalies and unauthorized changes. If a change is made, you will be notified immediately of any such changes.
Yes, our automated CX management platform optimizes the troubleshooting process by automating most of the workload, shortening the time taken and reducing the number of resources needed to identify CX errors.
Want a better understanding of how our platform can optimize your troubleshooting process? Sign up for a demo to know more!
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