Reduce Project Risk With CX Migration Assurance

Make your cloud migration project a risk-free, seamless project with CX migration assurance.

Reduce Project Risk With CX Migration Assurance

Make your cloud migration project a risk-free, seamless project with CX migration assurance.

When you complete the pre-migration process, you face the unenviable task of migrating your valuable data from your source to the destination platform.

Your CX engineering team has to translate configuration data into the language of the destination CX solution – a process that not only takes a lot of time but is also prone to a lot of problems.

Progress can slow down, project slippages can occur, costs can rise, and delays can plague your schedule, pulling your project behind schedule.

However, you can completely transform your migration project to not only avoid project slippage and mistakes but also accelerate the flow of configuration data to your source platform with CX migration assurance.

At Blackchair, we work with CX centers to convert the migration project into a timely, efficient process and accelerate time-to-value using our automated CX management platform.

The benefits of CX migration assurance

Automated data translation to accelerate data flow, eliminate risks, and reduce the workload on the engineering team

Translate and move users, skills and relevant business configuration to the new “destination” platform

Conduct tests in dev/testing/production environments to make testing more efficient and less risky

Establish platform synchronicity between destination and source platforms to ensure a seamless transition

Track all configuration changes on the source platform over a period of time

Migrate relevant premise data in weeks instead of months

Expedite results by accelerating the rate of migration while reducing costs

Track all configuration changes on the source platform over a period of time

Migrate relevant premise data in weeks instead of months

Expedite results by accelerating the rate of migration while reducing costs

Why work with Blackchair?

Our automated CX management platform comes with several features you cannot find anywhere else.

Track and manage source and destination platforms on a single UI to ensure platform synchronization

Undo errors with a few clicks using our automated rollback feature instead of spending hours reverse engineering code

Reuse the platform through the project lifecycle to guarantee outcomes and reduce costs

End-to-end configuration auditing to turn CX migration into a precise, accurate operation

Why work with Blackchair?

Our automated CX management platform comes with several features you cannot find anywhere else.

Track and manage source and destination platforms on a single UI to ensure platform synchronization

Undo errors with a few clicks using our automated rollback feature instead of spending hours reverse engineering code

Reuse the platform through the project lifecycle to guarantee outcomes and reduce costs

End-to-end configuration auditing to turn CX migration into a precise, accurate operation

Why work with Blackchair?

Our automated CX management platform comes with several features you cannot find anywhere else.

Track and manage source and destination platforms on a single UI to ensure platform synchronization

Undo errors with a few clicks using our automated rollback feature instead of spending hours reverse engineering code

Reuse the platform through the project lifecycle to guarantee outcomes and reduce costs

End-to-end configuration auditing to turn CX migration into a precise, accurate operation

Our partners

We work with industry-leading partners to ensure that our solution can turn migration into a seamless, productive process.

Our platform partners

Our integration partners

FAQs

Can I work with multiple vendors using the Blackchair platform?

The Blackchair platform is compatible with several CX solutions, so you can manage both source and destination platforms under a single UI to ease the migration process.

How quickly can we inject relevant configuration data?

The Blackchair platform can inject relevant configuration data at a rate of 800+ objects/hour to accelerate the CX migration while eliminating project slippages.

Can you tell me more about the automated rollback feature?

The automated rollback feature allows you to undo any configuration errors using a few clicks. The Blackchair platform continuously monitors the configuration of the CX platform. Hence, when there is a problem with the solution, Blackchair can roll it back to a prior state before any configuration errors, allowing your engineers to start over.

Will this work for on-premise and cloud-based solutions?

The Blackchair solution works on on-premise, cloud, and hybrid environments, hence if you are looking to migrate from one platform to another, Blackchair can help you make the migration project as smooth and seamless as possible.