Do you have end-to-end CX migration assurance?

Migrating to a cloud or hybrid platform can be risky, leaving you exposed to security risks, heavily reliant on manual data entry, unplanned changes, inconsistent production environments and spiraling costs.

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Do you have end-to-end CX migration assurance?

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Why do you need migration assurance? Is your cloud migration process fraught with complications?

Things are moving along quickly for you! Now that you’ve built up a CX migration plan and got your team on board, it’s time to execute the mammoth task of moving your legacy contact center to the cloud. So how do you reduce risk, improve quality and do it faster?

Not only that, you have to ensure your delivery lifecycle remains optimized through the migration process, making sure consistency is maintained across all production environments.

Leveraging an automated approach, Blackchair can translate relevant configuration data from your legacy system into your new platform’s language. From there, we can automatically inject all the tedious manual data entry directly into your new CCaaS platform at the rate of 500 - 800 agents or objects per hour. This will save time, be more accurate and in case you make any mistakes, we can roll it back with a few simple key strokes.

With our migration assurance solution, you’ll be able to:

Translate and inject data from your current platform into your new platform.

Audit your platforms to integrate the platform into a continuous framework

Integrate the platform into a continuous development process and framework

Automate efforts and roll back unexpected changes to rapidly resolve issues.

With our migration assurance solution, you’ll be able to:

Translate and normalize configuration data from your current platform into your new platform’s format

Audit your platforms to integrate the platform into a continuous framework

Integrate the platform into a continuous development process and framework

Automate efforts and roll back unexpected changes to rapidly resolve issues.

Want to know more?

Gain insight into our migration assurance capabilities - check out our CX blog today!

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What our clients have to say

We were able to automate the migration of X Avaya agents to Genesys 50% faster than we had planned using conventional migration methods.

- Banking industry client -

We were able to automate the migration of 4500 Cisco agents, skills, and groups from legacy Cisco to F9 overnight.

- Transportation and logistics industry client -

What does CX migration assurance mean? How does Blackchair optimize the process?

The CX migration process can be volatile and risky because it depends on several factors. Blackchair’s platform removes some of the volatility from the migration process by automating and facilitating complex operations, reducing the risks involved. This is why we have CX migration assurance.

How will automation speed up the CX migration process?

By using automation, you can speed up the migration process. Translating legacy data from one platform to another is never an easy thing to do. With the Blackchair platform, however, you can migrate data from one platform to another at an efficient, consistent rate without errors ruining the process.

Can you give me more information about automated rollback?

Occasionally, CX engineers run into problems that could halt the migration process. Your team needs to diagnose the problem and then find a solution, compromising your CX migration. With automated rollback, your engineers can undo the damage by rolling back the system to a prior state before the problem occurred.

What functions can you automate during the migration process?

You can automate several tedious, repetitive operations that occur during migration. The Blackchair platform supports your CX engineers by reducing their workload. With our platform, you can save your engineers’ time for more demanding tasks, which will help speed up the migration process.