Get in touch with us for more
With 72% of customers demanding immediate service, organizations are under pressure to deliver quick and efficient support across multiple channels. Simultaneously, businesses are grappling with fragmented data silos, with 54% citing this as their biggest barrier to leveraging data effectively.
These challenges can be simultaneously addressed with a CCaaS platform, as these unified, cloud-based platforms enable seamless customer interactions and break down data silos.
However, CCaaS migration can be a complex and time-consuming process, often involving extensive manual discovery and documentation of existing systems. This is where automated discovery comes into play, transforming the migration journey by reducing the manual discovery burden and significantly accelerating the process.
Read on to learn more about how it helps.
Automated discovery is a game-changer for organizations undertaking CCaaS migration, offering several key benefits:
Blackchair's Clarity Automated Discovery Service is purpose-built to streamline and accelerate migration. It offers a comprehensive solution that significantly impacts migration timelines and effort—providing a 25% acceleration in CX migration, a 50% shortened discovery phase, and an 80% reduction in discovery effort.
Transition to the cloud faster and more efficiently with Clarity. Contact us today for a free demo.
Identify valuable configurations, eliminate redundant configurations, and identify operational change and habits to drive CCaaS transformation requirements with Blackchair’s Clarity Automated Discovery Service.
It's a cloud-based CX solution that provides a full suite of applications for running a customer contact center. They typically include features such as omnichannel routing, IVR, workforce management, analytics, and integrations with other business systems—allowing businesses to operate their contact centers more efficiently and flexibly without needing on-prem infrastructure.
UCaaS (Unified Communications as a Service) and CCaaS are cloud-based communication solutions that serve different purposes. UCaaS focuses on internal communication and collaboration, offering features like voice calling, video conferencing, instant messaging, and file sharing. CCaaS, on the other hand, is specifically designed for customer-facing communications in contact centers.
The duration of the automated discovery process can vary depending on the size and complexity of your contact center environment. However, it's generally much faster than manual discovery methods, often completed in a matter of days rather than weeks or months.
Leverage Clarity's automated discovery capabilities and significantly reduce the time and effort required for migration planning while ensuring a more accurate and comprehensive transition to your chosen cloud CX platform.
Our locations
Blackchair Americas, 71 Stevenson Street, Suite 400, San Francisco, California, 94105.
UK: 
enquiries@theblackchair.com© 2024 Blackchair Inc. All rights reserved.