With CX migration projects fraught with risk, you need a platform that can turn migration into an automated, data-driven exercise to guarantee consistent delivery and eliminate risk.
This way, you can reduce the cost of migration, improve productivity, reduce the workload on your strained CX engineering team, and maximize ROI when migrating to the Five9 solution.
At Blackchair, this is what we specialize in.
Whether you are looking to catalog legacy systems, or migrate configuration data—Blackchair can help you make a successful transition to your Five9 solution.
Migrating to a new CX solution is an intimidating experience because guaranteeing a smooth, risk-free move to the destination solution is difficult even with a migration plan and executive buy-in.
The Blackchair automated CX management platform helps you gain Five9 migration assurance, reduce risk, and improve outcomes.
With our platform, you can turn CX migration into an automated, data-driven exercise to make a smooth, seamless shift to the Five9 solution by leveraging our platform to complete critical operations such as controlling the flow of configuration data and automating catalog analysis.
Our automated CX management platform comes with several features you cannot find anywhere else.
Automated rollback is a feature exclusive to the Blackchair platform. Since our platform tracks configuration changes, users will have detailed logs of all system changes, giving you a snapshot of how the system operated before changes were made.
Thanks to this feature, if a configuration change resulted in a system error, you can look up system logs, determine who made the change, what they did, and undo it in a few clicks.
This reduces troubleshooting time and minimizes disruption to your migration project.
Any repetitive process that requires low effort or skill can be automated with the Blackchair platform. For example, injecting configuration data into the destination platform no longer requires manual intervention, and your engineers don’t have to complete the task. This frees up their time to do more valuable work.
We offer on-premise as an option available for clients who need it. Alternatively, we offer a cloud-based solution for anyone planning to migrate from one cloud-based solution to another.
Blackchair tracks all types of configuration changes, including amendments to value settings. The system can also track the specific actions taken during a set time and who made them. This makes it easy to undo changes should the need arise.
Want to know how you can cut costs and improve outcomes during your migration project? Book a demo with us to learn more.
Our specialists will go over the platform with you and address any questions you may have.
Our locations
Blackchair Americas, 71 Stevenson Street, Suite 400, San Francisco, California, 94105.
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enquiries@theblackchair.com© 2024 Blackchair Inc. All rights reserved.