Resolve the challenges of legacy CX platform migration

Clean out legacy systems to accelerate CX migration

Resolve the challenges of legacy CX platform migration

Clean out legacy systems to accelerate CX migration

As a CX center, you care about how much redundancy, irrelevance, and inefficiency have built up over the years in your CX environment.

This is because legacy configurations hinder the migration process, making it more ineffective and inefficient—delaying deadlines, and driving up costs.

But by leveraging an automated CX management platform, you can quickly identify redundancy within your legacy systems, making it easier to distinguish valuable data from irrelevant data.

This will help you resolve the challenges of cleansing legacy systems and turn CX migration into an efficient process that stays on schedule.

Our CX management platform can cleanse legacy data to distinguish irrelevant from valuable data, and translate it into a format your destination platform can understand, to optimize legacy CX platform migration seamlessly.

What are the benefits of CX migration solutions?

Our CX migration platform can help you do the following:

  • Classify published handlers to identify legacy configuration and what aligns with your use case or OOB target platform capability
  • Continuously audit source and destination platforms throughout the migration project
  • Translate and move users, skills, and relevant business configuration to your new platform
  • Effective root cause analysis and compliance reporting
  • Identify how the solution is working in the business by studying system usage, system response, and interaction demand
  • Migrate relevant premise data directly to your new platform in weeks
  • Use pre-packaged change and testing templates to reduce pressure on constrained resources
  • Lower costs by reducing effects/errors/unplanned efforts

Why work with Blackchair?

At Blackchair, we have over 15 years of experience helping CX centers turn legacy CX platform migration into a more efficient process.

Our automated CX management platform cleanses systems and turns migration into a more timely, efficient procedure.

Why work with Blackchair?

At Blackchair, we have over 15 years of experience helping CX centers turn legacy CX platform migration into a more efficient process.

Our automated CX management platform cleanses systems and turns migration into a more timely, efficient procedure.

Our partners

We work with industry-leading partners to ensure that our solution can turn migration into a seamless, productive process.

Our platform partners

Avaya
Five 9
Genesys
NICE inContect
empirix
occam
Coral active
cyara
Avaya
Five 9
Genesys
NICE inContect
empirix
occam
Coral active
cyara

Our integration partners

4net
vodafone
Presidio
NTT
T systems
Acliviti
At&T
Atos
BT
Avtex
Connect
miratech
IBM
4net
vodafone
Presidio
NTT
T systems
Acliviti
At&T
Atos
BT
Avtex
Connect
miratech
IBM

FAQs

Are there any mechanisms to account for business configuration?

Our solution makes it easier to account for business configuration. For example, you can translate and move users, skills, and relevant business configuration to your target cloud platform, making it easier to manage both technical and business configurations.

Does the Blackchair platform work with multiple CX vendors?

Our solution is compatible with multiple CX solutions including Genesys, Avaya, Five9, and more.

Are there any solutions that can help me make better use of my resources?

Our solution features a Cloud Ops team that can make optimal use of constrained delivery resources. You can also automate several routine processes to reduce the pressure on your resources.

Can I enforce compliance standards during the project?

Our platform comes with several features that make it easier to enforce compliance standards, so you can ensure that you are abiding by industry-leading frameworks and following best practices during the migration project. We also offer automated rollback to help you undo unauthorized changes and maintain compliance