How to make contact center modernization a reality with automated CX management

Contact center modernization is the key to delivering high-quality services while cutting operating costs

Get in touch with us for more

How to make contact center modernization a reality with automated CX management

Contact center modernization is the key to delivering high-quality services while cutting operating costs

Get in touch with us for more

As the CX industry hurtles towards AI and automation, it is imperative to modernize contact center operations to keep pace with modern demands and requirements.

Some of these requirements include seamless CX, agile technical operations, and a more data-driven approach to work. To accomplish this, engineers need to leverage an automated management platform that can modernize operations and bring them into the modern era of automation.

This is where Blackchair can help; our automated solution comes with all the features you need to initiate contact center modernization in a seamless way that guarantees success and mitigates risk.

Why work with Blackchair to initiate contact center modernization?

Working with Blackchair gives you access to several features you cannot find elsewhere.

Automated rollback

Rapidly undo authorized configuration changes with just a few clicks.

Centralize management

Manage your entire CX ecosystem from a single viewpoint.

Real-time data translation

Translate configuration data from source to destination platform.

Maintain a record

Retain a persistent record of all configuration activities in your CX solution.

Create automated templates

Establish templates that autonomously execute configuration actions.

Process bulk operations

Manage bulk operations, such as supervisor training time, without administration time.

What are the advantages of using Blackchair?

Leveraging Blackchair would allow you to reap the benefits of contact center modernization by:

Improve platform stability and productivity by minimizing the regressive effects of unauthorized configuration changes.

Streamline configuration management and reduce the time required to improve efficiency and productivity.

Turn CCaaS migration into an efficient, productive process by using a platform to translate data from one format to another instead of performing it manually.

Execute configuration actions with just a click of a button, allowing for greater platform stability and productivity by allowing non-technical personnel to complete

certain functions.

Improve configuration management when processing bulk operations for better productivity and more efficient operations.

FAQs

What is the future of contact centers?

The future of contact centers involves a significant number of operations that will be automated and AI to allow the reduction of the workload on engineers while doubling productivity. There will be a greater focus on minimizing complexity in work and trying to get the solution to work as efficiently and quickly as possible.

What is the aim of contact center modernization?

As CX ecosystems become more complex, the aim of contact center modernization becomes more focused on simplifying these complicated operations and improving responsiveness and flexibility in the ecosystem. The focus on contact center modernization is to improve productivity and efficiency by simplifying the workload on engineers.

Can you give me more information on automated rollback?

Automated rollback is a feature unique to the Blackchair’s automated management platform, where we can rapidly undo configuration changes in seconds. Thanks to a persistent configuration record, any changes will be noted. If there is a configuration change that has not been authorized, engineers can check the record and see what changes were made and effectively undo them, leading to platform stability.