The recent announcement from Genesys that it would no longer sell its Multicloud CX or Multicloud CX Private Edition products to new customers has signaled that support for the platform may also come to an end in the short term.
Even organizations currently using Genesys Engage must migrate to a well-supported and modern CX platform to remain relevant and boost CX operations because support for the platform could end in the long-run as well.
Given that the era dominated by Genesys Engage is coming to an end, organizations may need to consider their options, which could mean migrating to a new platform.
. Get in touch with our team of specialists to discover the best course of action. We can help you gain expert insights and reliable forensics during the pre-migration phase for an efficient, timely CX migration.
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