Utilize solutions with a proven track record for building contact center compliance in your business!

Take the first step in assuring contact center compliance and avoid risks, penalties and reputational damage by utilizing trusted CX management solutions to elevate compliance within your cloud contact center.

Get in touch with us for more

Utilize solutions with a proven track record for building contact center compliance in your business!

Get in touch with us for more

Aiding contact center compliance with a CX management platform

Struggling with ensuring compliance in your contact center? With an expanding CX ecosystem and thousands of users, it becomes incredibly difficult to maintain oversight over the configuration actions executed.

One oversight can snowball into several problems in the long run, including issues with compliance/ regulatory bodies that often pour over configuration records with a great deal of scrutiny. Moreover, CX auditing becomes harder to perform because of the thousands of configuration actions performed on the platform.

Blackchair understands the problem and significantly assists you in building complete compliance in your contact center by making it easier to audit your CX ecosystem, no matter how large or complex it might be, so that compliance management becomes more efficient and accurate to ensure you are never flagged for any compliance violations.

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How to optimize compliance in your contact center with Blackchair?

Blackchair’s CX management platform can do the following:

Automate CX auditing to improve productivity: Instead of going over every single line of configuration code by yourself, you can automate the process by leveraging the management solution to assess the configuration code.
Undo costly configuration errors in a few clicks: Undo unauthorized configuration changes with a few clicks thanks to our automated management solution to rapidly undo changes that could lead to compliance violations.
Maintain a watchlist: Identify service-impacting changes and maintain a list of unauthorized configuration changes, making it easier to regulate any actions taking place on the platform and prevent unwarranted changes.
Multi-domain administrative capability: You can manage all CX domains within your ecosystem from a single location to reduce the volume of administrative work while still effectively meeting compliance requirements.
Compare and contrast configuration items: Engineers can effortlessly bring up a compare and contrast window, making it easier to compare configuration lines, detect unnecessary changes and enforce compliance requirements.

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What are the benefits of leveraging automated CX solutions by Blackchair to enforce compliance?

Investing in automated CX management solutions offered by Blackchair would allow you to reap the following benefits when it comes to compliance management.

Streamline and simplify compliance:

Turn compliance management into a simple and efficient process through automation as your CX ecosystem becomes more complex to reduce the workload on your engineers while effectively enforcing compliance.

Improve oversight and monitoring:

Prevent unintended compliance violations, avoid costly fines, and protect your business's reputation at all times through better oversight and compliance monitoring in a complex and demanding CX ecosystem.

Rapidly resolve compliance errors:

If there is a configuration error that leads to a compliance violation, you can quickly rectify it through automated rollback, which can help improve MTTR, create a more stable CX environment and cut costs.

Manage complex skilling operations:

Working within a complex CX environment requires complex skilling and administrative operations. Blackchair can streamline these operations and make it easier to manage complex skilling operations.

Automate compliance operations:

Leverage our platform to automate compliance efforts to double productivity while also reducing costs. By automating operations, compliance can be converted into a more efficient and productive operation.

FAQs

How can Blackchair automate rollback configuration?

The Blackchair platform logs all configuration actions and stores them in the database. When there is a configuration error, you can use the Blackchair platform to determine who made system changes and what they did. Your team can then roll back the system to the initial state before the changes were made to quickly resolve any issues and enforce compliance measures.

You mentioned that it is possible to automate operations. What operations can I automate with Blackchair?

There are several critical operations you can automate with the CX management platform. For example, you can move data fluidly in and out of VCC and legacy platforms to facilitate the configuration management process. Critically, you can also automate other critical operations such as troubleshooting, auditing, and systems configuration to aid complete compliance in the contact center and turn them into more efficient operations.

Do you require personal data to perform the necessary operations?

No, Blackchair does not require or carry any personal company data for functions or services rendered. We can help you ease compliance operations and turn them into more efficient operations without requiring personal data.

What actions do you take to maximize security risk and prevent breaches?

We have security management support and a security management forum to help take action on security risks and ensure that you are functioning in a secure environment when working on your compliance operations.