Need a solution to attain complete CX system visibility?

Need to ensure business integrity of design and that day-to-day business is running at peak performance? Our solutions can help!

Blackchair brings multiple CX technologies together under a single, easy-to-use interface to attain complete CX system visibility.

Need a solution to attain complete CX system visibility?

Need to ensure business integrity of design and that day-to-day business is running at peak performance? Our solutions can help!

Blackchair brings multiple CX technologies together under a single, easy-to-use interface to attain complete CX system visibility.

Establish a persistent configuration record

Create a persistent configuration record for all the systems it is connected to, along with a historical “breadcrumb trail” of change activity. Data, such as when a change was made, who made the change, the new and previous values, are all stored in the configuration record.

Blackchair’s solution is easy-to-implement and simple-to-use, allowing your business to achieve CX system visibility and benefit from it within hours of installation. There is no limit to the number of systems Blackchair can connect to.

Spot, prevent or recover from devastating setbacks

Beyond attaining complete CX system visibility, your business can spot and recover from simple, yet potentially devastating events such as:

Inconsistent CX routing plans, which leads to loss of internal resource time

Poor security protocols that could violate internal or compliance policies

Flawed design integrity that leads to outages and creates security problems

Excessive changes which lead to poor system performance or resource erosion

Blackchair can also alert you to changes as well as to give you instant tools to compare design across different items.

Spot, prevent or recover from devastating setbacks

Beyond attaining complete CX system visibility, your business can spot and recover from simple, yet potentially devastating events such as:

Inconsistent CX routing plans, which leads to loss of internal resource time

Poor security protocols that could violate internal or compliance policies

Flawed design integrity that leads to outages and creates security problems

Excessive changes which lead to poor system performance or resource erosion

Blackchair can also alert you to changes as well as to give you instant tools to compare design across different items.

Want to know more?

Looking for more details on how our service works? Check out our blog to better understand how our CX solutions can help you gain improved system visibility.

VISIT OUR BLOG

Want to know more?

Looking for more details on how our service works? Check out our blog to better understand how our CX solutions can help you gain improved system visibility.

VISIT OUR BLOG

Can complete CX system visibility aid migration?

Achieving complete CX system visibility can help indirectly when moving to a new system. When you achieve complete system visibility through our platform, it creates a more transparent CX environment. This makes it much easier to assess your platform for legacy tools and vendors, which will help reduce CX migration costs.

Does the platform work for CX platforms with multiple vendors?

Yes, our platform can track change record activity across multiple vendors to give you complete system visibility across a complex ecosystem.

Can you tell me more about the single, easy-to-use interface?

The interface we mentioned at the top of the page refers to a generic API that will act as a bridge between the user and multiple CX vendors. The API can collect data from different vendors and store them in one location, making it far more accessible than before.

Will improved CX system visibility reduce my team’s workload?

That will depend on several factors unique to your organization. We can, however, say that CX system visibility eases operations and reduces the workload of your CX engineers by giving them insight into change records and the ability to undo unauthorized changes.