Clarity provides a complete forensic audit of legacy contact center infrastructure and operations to inform & accelerate CCaaS migration.
Validate legacy configurations
Identify valid legacy configurations and differentiate them from irrelevant configurations to streamline the migration process.
Automate the migration process
Reduce time-consuming manual discovery processes typically proposed by CCaaS vendors and System Integrators, to save your staff time and effort.
Inform change requirements for migration
Uncover legacy operational change habits and trends to inform changes and feature requirements for CCaaS.
Create a data-driven forensic report
Get an objective data-driven forensic look at your legacy platform to avoid taking bad configurations and improper usage to your new CCaaS platform.
Extract, translate, and inject configurational data
Leverage Blackchair assurance to accelerate CCaaS migration efforts by automating the extraction, translation, and injection of valid business configurations for a seamless transition from legacy to CCaaS solutions.
Accelerate transformation preparedness
Shorten the discovery phase by up to 50% while lowering the costs of internal assessment and discovery to support a more efficient migration path.
Oh my God! We had no idea what was really under the covers of our legacy system – Clarity really brought to light what we needed to transform as we moved to CCaaS.
- Logistics industry client -
We were able to find and eliminate 3500 useless agent seats in the legacy premise environment. Over 65% of our old configuration was found to be irrelevant for the move to CCaaS.
- Transportation and logistics industry client -
We were able to automatically assess our legacy switch environments with a data-driven approach that led to a shrinking migration window by a significant percentage.
- Banking industry client -
Pre-migration CCaaS forensics are derived by scanning and analyzing the CCaaS platform comprehensively to generate accurate and reliable insights on a wide range of indicators, such as the relevance of current configurations, levels of technical debt built into the platform, gaps in CX delivery and in the mapping of customer journeys.
Clarity by Blackchair automates the process of forensic auditing and analyzing legacy contact center platforms, speeding up discovery and troubleshooting to deliver dependable insights on your contact center solution rapidly to enhance CCaaS migration by making it a seamless project.
The Clarity reports can cover the following: Reusable configuration, Disposable configuration, Current Operating/Change habits, Automated Translation and injection into the destination platform, and formatted migration profile all of which can aid migration to the new platform.
We work with some of the industry’s leading CCaaS providers, such as Five9 and Genesys, to ensure that Clarity is fully compatible with their solutions. Clarity works with the full range of solutions from these platform providers to turn pre-migration forensics into an efficient, automated process.
Book a free demo and find out for yourself how well Clarity fits in with your current on-premise or cloud-based CX platforms.
Clarity provides a complete forensic audit of legacy contact center infrastructure and operations to inform & accelerate CCaaS migration
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