Eliminate manual effort for seamless functionality of Genesys cloud!

Automatically update and audit your DR Genesys Cloud org whenever changes are made to production

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Automated business continuance planning and disaster recovery to mitigate risks with Continuance

Leverage a powerful end-to-end service, covering configuration tracking, automation, and consultancy services to improve continuance in your Genesys Cloud platform.

Continuance is an add-on to Symphony and is vital for optimizing your Genesys Cloud platform due to the unique challenges posed in business continuance planning due to a lack of automated avenues to move changed configurations between your production org and design org.

Here are a few key areas where the Continuance service from Blackchair can help organizations maximize ROI from Genesys Cloud:

  • Minimize the manual effort that is tied up in the tracking of changes
  • Retain all platform data to meet internal audit, regulatory, and compliance requirements.
  • Removes the need to manually gather changes that have occurred in your primary org
  • Configure alerts to notify on successful or non-sucessful updates as per client specifications.
  • Reduces manual effort in publishing change to any org including a DR
  • Eliminate human error and risks/errors arising from manual mistakes
  • Improves resilience massively in the event of a Genesys cloud outage
  • Supports extremely seamless transitions between production and DR org

Find out more about business continuance planning

Want to know more? Reach out to us at enquiries@blackchair.com