How to augment Occam automated testing with Blackchair

Maximize value from Occam automated testing by getting real-time insights on CX testing with Blackchair. Sign up to learn more.

Submit your details to book a FREE demo

How to augment Occam automated testing with Blackchair

Maximize value from Occam automated testing by getting real-time insights on CX testing with Blackchair. Sign up to learn more.

Submit your details to book a FREE demo

Getting more value in CX testing

Testing is critical for ensuring that your CX platform works as intended, yet the process is compromised by blind spots that prevent you from getting all the information you need from it. For example, it can be difficult to determine the configuration flow for each vendor. Furthermore, determining how different platforms respond to a test at once can be impossible. This can undermine the value of CX testing.

Blackchair and Occam understand the problems you are going through and are working together to turn testing into an automated, efficient, value-oriented process.

By combining the discovery, monitoring, and load testing capabilities of Occam automated testing with the capabilities of the omnichannel dashboard from Blackchair, you can oversee tests in real-time, giving better insight into testing results that will allow you to reduce error time, expand monitoring, and improve deployment time – all of which can maximize ROI on your testing.

How does Blackchair improve Occam automated testing?

Blackchair comes with several features that can improve Occam automated testing:

A dashboard that can track configuration changes in real-time to better monitor tests.

A vendor-agnostic interface to track customer interactions across different CX vendors.

A separate window for prod/dev./testing to facilitate innovation and experimentation.

A compare and contrast analysis feature to better study the results following a CX test.

A persistent configuration record that creates a "breadcrumb trail" of change activity.

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The benefits of using Blackchair and Occam

Expand monitoring and testing

Monitor testing across a complex ecosystem by tracking configuration changes across a large, complicated network to get a concrete idea of how your platform responds to a stress test.

Undo unexpected changes and stabilize testing

Testing can lead to unexpected outcomes that can destabilize the platform. With Blakchair, you can improve platform stability, which helps improve the testing process.

Streamline and simplify testing functions

By using Blackchair, you can template functions to execute operations while determining how the new features work, allowing you to experiment and innovate the CX testing process.

Raise productivity and cut costs

Use automation to reduce testing costs, reducing the workload on CX personnel while improving productivity. This will make testing more efficient and more productive.

Improve reporting and findings

Create a deeper and more comprehensive report on your CX testing results to get a better understanding of each test while also obtaining meaningful insights into your platform.

The benefits of using Blackchair and Occam

Expand monitoring and testing

Monitor testing across a complex ecosystem by tracking configuration changes across a large, complicated network to get a concrete idea of how your platform responds to a stress test.

Undo unexpected changes and stabilize testing

Testing can lead to unexpected outcomes that can destabilize the platform. With Blakchair, you can improve platform stability, which helps improve the testing process.

Streamline and simplify testing functions

By using Blackchair, you can template functions to execute operations while determining how the new features work, allowing you to experiment and innovate the CX testing process.

Raise productivity and cut costs

Use automation to reduce testing costs, reducing the workload on CX personnel while improving productivity. This will make testing more efficient and more productive.

Improve reporting and findings

Create a deeper and more comprehensive report on your CX testing results to get a better understanding of each test while also obtaining meaningful insights into your platform.

The benefits of using Blackchair and Occam

Expand monitoring and testing

Monitor testing across a complex ecosystem by tracking configuration changes across a large, complicated network to get a concrete idea of how your platform responds to a stress test.

Undo unexpected changes and stabilize testing

Testing can lead to unexpected outcomes that can destabilize the platform. With Blakchair, you can improve platform stability, which helps improve the testing process.

Streamline and simplify testing functions

By using Blackchair, you can template functions to execute operations while determining how the new features work, allowing you to experiment and innovate the CX testing process.

Raise productivity and cut costs

Use automation to reduce testing costs, reducing the workload on CX personnel while improving productivity. This will make testing more efficient and more productive.

Improve reporting and findings

Create a deeper and more comprehensive report on your CX testing results to get a better understanding of each test while also obtaining meaningful insights into your platform.

Book a demo

Want to determine how much time and money you can save when using the Blackchair platform? Sign up for a free demo to get started.

book a demo

Book a demo

Want to determine how you can improve your testing process with the Blackchair platform? Sign up for a free demo to get started.

Book a demo

FAQs

What can I do with the Blackchair interactive dashboard?

With the interactive dashboard, your CX engineers have an array of interactive features with automated APIs. By using the platform, you can create custom APIs to template different configuration operations that will optimize testing and maximize findings from Occam automated testing.

Are there any features that can help to improve security?

Yes, our platform can discover errors, log them, and store them for an internal review. Hence, if you are conducting any tests, any errors will be found and logged for examination by your team. This will help improve testing because the error logs can provide valuable insight into the security capabilities of your platform and what happens when they are strained during a test. Your engineering team can then use this information to improve security capabilities.

How does the vendor-agnostic interface improve testing?

Blackchair’s vendor-agnostic interface is a generic framework that can host different CX platforms in a single location. Hence, if there is a change to the flow of configuration data, it will be captured by the Blackchair platform and relayed to users. This means that you can conduct tests on multiple platforms at once while discovering how testing affects each platform.

How does the Blackchair platform expand reporting?

Unlike other CX management platforms, we provide a complete 3D picture of the type of changes made to your platform in real-time. While other platforms reveal configuration changes, Blackchair provides insight into configuration and management changes taking place within your platform, giving a far more comprehensive report on any tests you might plan on doing.